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At Dwuqnix, we strive to ensure every order is processed carefully and delivered as efficiently as possible. This Shipping & Delivery Policy explains how we handle order preparation, shipping, and delivery.

Order Processing

After your payment has been successfully received, your order enters our fulfillment process.

• Orders are generally processed within 1–3 business days.

• Processing times may be extended during public holidays, peak shopping seasons, or promotional events.

• Once your package has been shipped, you will receive a confirmation email with tracking details, when available.

Shipping Coverage

Dwuqnix currently delivers to selected countries within Europe. The shipping methods and destinations available for your order will be shown during checkout.

Estimated Delivery Times

Delivery estimates begin once your order has been dispatched.

• Netherlands: 2–5 business days

• Belgium: 2–5 business days

• Germany: 3–7 business days

• Other European destinations: 4–10 business days

Please note that these delivery estimates are not guaranteed and may be affected by factors outside our control, including courier delays, severe weather, customs inspections, public holidays, or other unforeseen events.

Shipping Fees

Shipping costs are calculated automatically during checkout based on several factors, including:

• Delivery destination

• Order value

• Package dimensions and weight

• Selected shipping service

Your total shipping charge will always be displayed before you finalize your purchase.

From time to time, Dwuqnix may offer promotional free shipping or discounted delivery on qualifying orders.

Tracking Your Order

When your order has been shipped, you will receive an email containing tracking information (where available). This allows you to monitor your shipment until it reaches its destination.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Incorrect or incomplete information may result in:

• Delivery delays

• Returned shipments

• Additional shipping fees for re-delivery

Dwuqnix cannot be held responsible for delivery problems caused by incorrect address or contact information submitted by the customer.

Delivery Delays

While we partner with reliable shipping providers, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will gladly assist you by checking the shipment status and working with the carrier to resolve the issue.

Lost or Damaged Orders

If your parcel arrives damaged or appears to have been lost in transit, please notify us as soon as possible.

To help us investigate, please include:

• Your order number

• A brief explanation of the issue

• Photos of the damaged packaging or product, if applicable

We will coordinate with the shipping provider and work toward a suitable resolution as quickly as possible.

Contact Information

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Business Name: Dwuqnix

Business Owner: Katarzyna Nowakowska

KvK Number: 50044963

Business Address:
Beemdweg 149
't Harde, 8084 GA
Netherlands

Email: support@dwuqnix.com

Phone: +31 6 73951842

Thank you for choosing Dwuqnix. We appreciate your trust and are committed to delivering every order safely, securely, and as quickly as possible.