​

At Dwuqnix, we value customer satisfaction and aim to provide a straightforward and fair return and refund process. This policy outlines your rights and our procedures in accordance with applicable consumer protection laws.

Eligibility for Returns

You may request a return within 30 days of receiving your order, provided that the following conditions are met:

• The item is unused, unworn, and in its original condition.

• The product is returned in its original packaging.

• All accessories, manuals, labels, and included components are returned with the item.

• Proof of purchase is provided.

• A return request has been submitted and approved before the item is sent back.

To begin the return process, please contact our customer support team using the contact information provided below.

Return Approval

Before returning any item, customers must first contact Dwuqnix to receive return instructions.

Items returned without prior authorization may be delayed in processing or may not qualify for a refund.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.

To help us process your request, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs showing the damage, defect, or incorrect item.

After reviewing your request, we may offer one of the following remedies:

• A replacement item.

• A full refund.

• A partial refund.

• Store credit, where appropriate.

Items That Cannot Be Returned

Unless otherwise required by applicable law, the following products are not eligible for return:

• Personalized or custom-made products.

• Items manufactured according to customer specifications.

• Products showing signs of use, damage, or modification after delivery.

• Items returned without their original packaging where the missing packaging significantly reduces their resale value.

• Clearance or final-sale products clearly identified as non-returnable at the time of purchase.

Product Exchanges

We do not currently provide direct product exchanges.

If you wish to receive a different item, please return the eligible product for a refund and place a new order separately.

European Union Right of Withdrawal

Consumers residing within the European Union have the legal right to withdraw from their purchase within 14 days of receiving their goods without giving any reason.

To exercise this right, you must notify Dwuqnix before the 14-day withdrawal period expires.

Returned products must be sent back within the timeframe required by applicable law.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of:

• A defective product.

• A damaged product.

• An incorrect item shipped by Dwuqnix.

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels without tracking.

Refund Procedure

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your refund is approved:

• The refund will be issued to the original payment method used for the purchase.

• Processing times depend on your payment provider.

• Most approved refunds are completed within 10 business days.

Delayed or Missing Refunds

If you have not received your refund within 15 business days after approval, we recommend that you:

• Contact your bank.

• Contact your credit card issuer or payment provider.

• Contact Dwuqnix for additional assistance.

Order Cancellations

Orders may be canceled before they have been dispatched by contacting us as soon as possible.

Once an order has been shipped, it can no longer be canceled. In such cases, our standard return policy will apply after delivery.

Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us.

Business Name: Dwuqnix

Business Owner: Katarzyna Nowakowska

KvK Number: 50044963

Business Address:
Beemdweg 149
't Harde, 8084 GA
Netherlands

Email: support@dwuqnix.com

Phone: +31 6 73951842

We are committed to processing all return and refund requests fairly, efficiently, and in accordance with applicable consumer protection laws.