Cancellation Policy
Cancellation Policy
Effective Date: July 21, 2026
At Dwuqnix, we understand that plans can change. This Cancellation Policy explains when an order may be cancelled, how cancellation requests are handled, and what happens if an order has already entered processing or shipment.
By placing an order through our website, you agree to the terms outlined below.
1. Order Cancellation Before Processing
Customers may request to cancel an order after it has been placed, provided the order has not yet entered the processing or fulfillment stage.
To request a cancellation, please contact our customer support team as soon as possible and include:
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Your order number
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The full name used for the order
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The email address associated with the purchase
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A request to cancel the order
We will review your request and confirm whether the cancellation can be completed.
2. Orders Already Being Processed
Once an order has entered our processing, packing, or fulfillment workflow, we may no longer be able to cancel it.
If cancellation is no longer possible, the order will continue to shipment. After delivery, you may request a return if the item qualifies under our Return & Refund Policy.
3. Orders That Have Been Shipped
Orders that have already been dispatched cannot be cancelled.
If you no longer wish to keep the item, you may initiate a return after receiving your package, subject to our return eligibility requirements.
4. Refunds for Cancelled Orders
If your cancellation request is approved before shipment, any payment received will be refunded to the original payment method whenever possible.
Approved refunds are generally processed within 10 business days, although the exact time required for the funds to appear may vary depending on your bank, card issuer, or payment provider.
5. Cancellation by Dwuqnix
In limited situations, Dwuqnix reserves the right to cancel an order before shipment. This may occur if:
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The ordered product is unavailable.
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A pricing or listing error is identified.
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Payment cannot be verified or authorized.
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Fraudulent or suspicious activity is suspected.
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Circumstances beyond our reasonable control prevent order fulfillment.
If an order is cancelled by us after payment has been received, a full refund will be issued using the original payment method where possible.
6. Changes to Orders
If you need to change your delivery address, contact information, or another order detail, please contact us immediately after placing your order.
While we will make reasonable efforts to accommodate requested changes, we cannot guarantee modifications once an order has entered processing.
7. Contact Us
If you have questions regarding order cancellations or need assistance with an existing order, please contact us using the details below:
Company Name: Dwuqnix
Business Owner: Katarzyna Nowakowska
KvK Number: 50044963
Business Address:
Beemdweg 149, 't Harde, 8084 GA,
Netherlands
Phone: +31 6 73951842
Dwuqnix is committed to handling cancellation requests fairly, promptly, and in accordance with applicable consumer protection laws in the Netherlands and the European Union.